Service Delivery Manager – (Mortgage Platform)

Descripción

What success looks like in this role: Key Responsibilities Drive end‑to‑end service delivery for the UFSS platform, ensuring uptime, performance, contract, and SLA compliance Manage the team to effectively respond and action all incident, problem, and change management with a focus on rapid recovery and root‑cause elimination Manage Service Delivery change work as agreed with your assigned clients Act as the primary Service Delivery interface for senior banking stakeholders, providing proactive communication and clear reporting which is delivered to published timeframes Support,