ScalableOS
Quality Assurance Analyst
📍 Remote
Descripción
Category: Technology Location: Makati City Metro Manila Philippines SUMMARY We are looking for a Quality Assurance Analyst to ensure consistent service quality across IT support and service delivery operations. This role focuses on reviewing support tickets and customer interactions to evaluate documentation quality, troubleshooting accuracy, communication, and adherence to established service standards. The ideal candidate has prior hands-on QA experience, including conducting ticket and call quality reviews within a help desk, service desk, technical support, or similar envir