Rackspace US, Inc.
Network Engineer II - IN
📍 Remote
Descripción
The Network Operations Engineer will create and maintain customer loyalty by providing Fanatical Support above and beyond customer expectations. JOB REQUIREMENTS: Key Accountabilities: Provide exceptional customer support via the ticketing system and phone Detect events in a timely manner using monitoring tools. Mitigates DDoS attacks to protect customer and shared infrastructure Document planned and unplanned network events in appropriate tracking and turnover systems. Troubleshoot and resolve network events and create event documentation accordingly. Take ownership