IT Service Desk Manager, Corporate IT (Philippines Remote)

Descripción

The IT Service Desk Manager leads the IT Service Desk, ensuring effective Level 1 support across the organization. The role is responsible for service performance, operational governance, team leadership, employee experience, continual service improvement, and the ongoing development of support capabilities to meet business needs. Key Responsibilities and Outputs Provide overall leadership and management of the IT Service Desk team, ensuring a high-quality, employee-focused support service. Own the operational performance of the IT Service Desk, including service levels, customer satisf