Digital Experience Lead

Descripción

This is a remote position. Position Summary The Digital Experience Lead is responsible for defining and owning the end-to-end member digital experience at KOFISI . This is not a technology-build role. It is a product definition and experience design role: the person who takes KOFISI ’s customer journey maps and converts them into a structured digital experience that serves every client type and membership tier. Think of it like a hotel’s guest experience director who works with the technology team and the software vendor to make sure the app, the website, and every digital touchpoint feel