Customer Support Agent

Descripción

What to expect of your role: We are looking for a Customer Support Agent for a fully remote role, acting as the main point of contact for customers and collaborating with internal teams to resolve issues. You will be expected to: Act as the main point of contact for customers actively using the product; Respond to customer inquiries in a timely and professional manner; Provide customer support via email and chat; Gain a good understanding of the product to effectively answer customer questions; Communicate with other team members to find solutions when needed; Escalate inquirie